Q: How do I download and register for the mobile app?
A: Please see the step-by-step mobile app Registration Guide on the CDCN website. After the app has been downloaded, you will need to put in the set up code “NEVADAPRD” and provide your Device ID to Consumer Direct Care Network. You will then be provided a username and temporary password to login to the app.

Q: How does IVR work?
A: The IVR Instructions are on the CDCN website.

Q: Who needs to download and register on the mobile app?
A: Attendants need to download the app and register.

Q: How long do I have to wait to start using the mobile app after I have downloaded it and registered?
A: The mobile app can be used immediately after giving Consumer Direct your Device ID and receiving your username and password.