Overview and Account Activations

The materials below provide account activation instructions, an overview of the different time entry tools, and details on the EVV vendor change.

DirectMyCare.com Account Activation - English
Guide: Portal Activation - English Guide: Portal Activation - Spanish Understanding Time Entry Tools EVV Training Presentation Slides

CareAttend Mobile App

The videos and guides below provide step-by-step instructions for using the CareAttend mobile app.

Caregiver Materials

Download the App - Android Download the App - iOS Create a Passcode Submitting and Approving Shifts Submit a Late Shift Turning on Biometric Login Signing Out of the App CareAttend FAQs

Client Materials

Submitting and Approving Shifts CareAttend FAQs

DirectMyCare.com

The guides below provide step-by-step instructions for using DirectMyCare.com.

Caregiver Materials

Update Your Password Accessing Notifications Adding Time Adding Mileage Deleting a Shift Reading the Legend Icons Finding Your Sick Time Balance Rounding Rules for Time Entry

Client Materials

Update Your Password Accessing Notifications Approve/Reject Time Reading the Legend Icons Approve Sick Time Contact Us

Interactive Voice Response (IVR)

The guides below provide step-by-step instructions for using Interactive Voice Response (IVR).

Caregiver Materials

Clocking In and Out Setting Your IVR PIN Instructions for Using IVR Contact Us

Client Materials

IVR Registration Form Approving IVR Time

Other

Create an Email Address How to Access Secure Email