Training Videos

These easy to understand short videos offer step-by-step instructions on how to download and use the AuthentiCare 2.0 app for EVV.

Download AuthentiCare 2.0 and Retreive Device ID
Clocking in with AuthentiCare 2.0
Clocking out with AuthentiCare 2.0

Training Materials

The buttons below provide documents to assist you with Electronic Visit Verification.

Getting Started with AuthentiCare 2.0 for EVV Checking In and Out with AuthentiCare 2.0 Reviewing Your Shifts with AuthentiCare 2.0 Instructions for Using IVR AuthentiCare IVR Activity Codes Instructions for AuthentiCare 2.0 for EVV (Spanish) Instructions for Using IVR (Spanish) AuthentiCare IVR Activity Codes (Spanish) Missed Visit Reason Codes (Spanish) Contact Us

EVV FAQs and Troubleshooting

Below you’ll find answers to the questions we are asked most frequently about EVV.

Click on the buttons below for more information or click here to download the printable FAQ.

EVV Exception Questions General Questions Registration Questions Logging and Approving Time Questions Device Questions GPS/Location Services Questions Troubleshooting Questions Contact Us