The buttons below provide documents to assist you with Electronic Visit Verification.

EVV FAQs and Troubleshooting

Below you’ll find answers to the questions we are asked most frequently about EVV.

Click on the buttons below for more information or click here to download the printable FAQ.

These easy to understand short videos offer step-by-step instructions on how to download and use the AuthentiCare 2.0 app for EVV.



 Downloading the AuthentiCare 2.0 App and Retrieving the Device ID

 Clocking In with AuthentiCare 2.0

 Clocking Out with AuthentiCare 2.0